The platform
Every module of a modern behavioral health EHR
Eleven modules on a single client record. Each one is a complete piece of the practice — not a preview that upsells you into an enterprise tier — and each has an AI agent working inside it.
How the modules are grouped
Clinical record
Intake and consents, assessments, documentation, and treatment plans — modules 01 to 04.
Care delivery
Prescribing, scheduling, teletherapy, and the client portal — modules 05 to 08.
Revenue cycle
Eligibility, claims and billing, and reporting — modules 09 to 11.
Module 01 · Intake
Intake, screeners & consents
Registration, history, and consent are finished before the first session — structured, scored, and already in the chart.
Configurable intake packets
Different packets per service line, level of care, and payer, assembled from a shared question library.
Auto-scored screeners
PHQ-9, GAD-7, AUDIT, DAST, ACE and more, scored on submission and trended from the first data point.
Versioned consent
Every consent is a dated version with a legally binding e-signature, a defined scope, and an expiry date.
Renewal automation
Consents approaching expiry generate a task and a client notification before they lapse.
Guardian & ROI workflows
Minor consent, guardian signature, and release-of-information routing handled as first-class objects.
Card & ID capture
Clients photograph insurance cards and identification from a phone; the data lands on the coverage record.
Screener results are read against intake history and flagged for acuity, so a client scoring in the severe range is routed to the right clinician rather than the next open slot.
Module 02 · Assessment
Clinical assessments
Forty-plus validated instruments built in, scored automatically and trended across the episode of care.
Biopsychosocial intake
Full psychosocial and psychiatric history templates that populate the treatment plan directly.
Co-occurring screening
Integrated mental health and substance use screening so dual diagnosis is caught at assessment, not months in.
Withdrawal risk scoring
CIWA-Ar and COWS with built-in scoring logic and level-of-care guidance.
Social determinants
SDOH capture linked to referral resources for housing, food, transport, and employment.
Longitudinal trends
Every instrument charts over time on a single view, alongside session frequency.
Re-assessment scheduling
Review cadence set by level of care, with tasks generated automatically.
Scores are compared against the client's own baseline and against comparable profiles across the MIYO network, so clinically meaningful change surfaces between scheduled reviews.
Module 03 · Documentation
Notes & documentation
The centre of an AI-first EHR. MIYO drafts the note from the session in your format, with codes attached. You review, edit, and sign.
Ambient drafting
In-person and telehealth sessions produce a structured draft note within seconds of the session ending.
Your note format
SOAP, DAP, and BIRP set per clinician or per program, with custom templates for group and family work.
Codes attached
Diagnosis and procedure codes proposed from the content of the session and the active treatment plan.
Supervision routing
Supervisee and intern notes route to the supervising clinician for co-signature with a full review trail.
Amendments & locking
Notes lock on signature; later corrections are recorded as attributed amendments, never silent edits.
AI provenance logged
Every AI-drafted note is marked as such in the audit log, with the reviewing clinician's attestation.
The documentation agent reduces note-writing time by up to 70% across MIYO practices. It never signs on a clinician's behalf — a licensed clinician reviews and attests to every note before it enters the record.
Module 04 · Planning
Treatment plans
Individualized plans with measurable goals, tied to the assessments that justify them and the notes that evidence progress.
Wiley planner library
Goal, objective, and intervention language from the Wiley Practice Planner series, searchable by presenting problem.
Measurable targets
Each objective carries a target, a measure, and a review date rather than free text.
Progress from the note
Goal progress is logged as part of documentation — never re-entered on a separate screen.
Signature capture
Client and guardian signatures collected in session or through the portal.
Medical necessity
Plan language structured for payer review and utilization management.
Plan versioning
Every revision retained, so the full arc of the episode is reconstructible.
Opening a new plan pre-populates suggested goals and interventions from the client's assessment profile and outcomes for similar presentations — cutting clinician time on care planning by around 40%.
Module 05 · Medication
e-Prescribing & medication management
Prescribers work in the same chart as therapists. DEA-ready e-Rx, PDMP checks, and MAT protocols built for behavioral health.
EPCS-capable e-Rx
Electronic prescribing including controlled substances, delivered through DoseSpot.
PDMP in the flow
State prescription drug monitoring queries surfaced inside the prescribing workflow, not in a separate portal.
MAT protocols
Buprenorphine and naltrexone induction, maintenance, and taper tracked against protocol.
Medication reconciliation
Full medication history with reconciliation at every transition of care.
Interaction & allergy checks
Drug-drug, drug-allergy, and duplicate-therapy checking at the point of order.
Refills & disposition
Refill requests, pharmacy responses, and drug-disposition records handled in the chart.
Adherence gaps — a prescription never picked up, a missed med-management visit — surface to the prescriber as they happen rather than at the next appointment. MAT adherence across MIYO programs runs at 92%.
Module 06 · Scheduling
Scheduling & calendar
One calendar for clinicians, rooms, groups, and telehealth, with the reminder and waitlist logic that keeps a small practice's utilization high.
Multi-provider views
Day, week, and resource views across every clinician and location in the practice.
Recurring series
Standing appointments with exception handling for holidays, leave, and one-off changes.
Group & family sessions
Multi-client appointments that generate the right note type and charge for each participant.
Reminders
SMS and email reminders with confirm-or-cancel replies that update the calendar directly.
Waitlist auto-fill
Cancellations offer the slot to waitlisted clients in priority order automatically.
Availability rules
Bookable time constrained by license type, specialty, payer enrolment, and location.
The scheduling agent matches clients to clinicians on availability, specialty, language, and preference, and predicts likely no-shows in time to backfill the slot.
Module 07 · Telehealth
Teletherapy
HIPAA-compliant video that opens from the appointment and charts to the encounter. No second subscription, no second login.
Browser-based
Clients join from a link on any modern browser — nothing to download or install.
Launched from the schedule
Sessions start from the appointment, so the encounter, note, and charge are already linked.
Group & family rooms
Multi-participant sessions with per-participant attendance recorded.
In-session sharing
Share worksheets, screens, and documents without leaving the session.
Virtual waiting room
Consent and check-in captured before the clinician admits the client.
Correct billing applied
Place of service and telehealth modifiers applied automatically to the charge.
Telehealth sessions feed the documentation agent directly, so the draft note is waiting the moment the call ends.
Module 08 · Engagement
Client portal & messaging
Clients complete forms, message their clinician, book appointments, and pay — which removes most of the calls the front desk fields today.
Secure messaging
Two-way messaging with the care team, threaded to the client record.
Self-scheduling
Clients book within rules each clinician sets, including which appointment types are self-bookable.
Forms on any device
Intake packets, screeners, and consents completed on a phone before the visit.
Statements & payment
Balances, statements, and card payments handled in the portal.
Outcome surveys
Post-session and periodic outcome surveys feeding the reporting module.
Practice branding
Portal, email, and SMS carry your practice's name and branding, not ours.
Missed sessions, unanswered messages, and portal inactivity combine into a disengagement signal. MIYO practices see roughly a third fewer unplanned case closures.
Module 09 · Eligibility
Insurance & eligibility
Coverage is checked before every appointment, not after the claim comes back. Benefits sit on the chart where the front desk can see them.
Real-time verification
270/271 eligibility checks run against the payer in seconds.
Automatic re-checks
Coverage re-verified ahead of each visit, catching mid-episode plan changes.
Benefit display
Copay, coinsurance, deductible remaining, and out-of-pocket maximum shown at check-in.
Authorization tracking
Authorized units counted down as sessions are delivered, with alerts before exhaustion.
Coordination of benefits
Primary, secondary, and tertiary coverage sequenced correctly on the claim.
Self-pay & sliding scale
Fee schedules and sliding-scale rules applied to uninsured and out-of-network clients.
Authorizations nearing exhaustion trigger a renewal task with the supporting clinical documentation already assembled, so care doesn't pause while paperwork catches up.
Module 10 · Revenue
Claims & billing
Signed notes become scrubbed claims. MIYO generates, validates, submits, and works the remittance — the function small practices most often pay someone else to do.
Charge capture
Charges built from the signed note, so documentation and billing can't drift apart.
Payer-specific scrubbing
Claims validated against each payer's rules before they leave the building.
837 / 835 handling
Electronic submission through the clearinghouse and automatic remittance posting.
Denial worklist
Denials grouped by reason code with the underlying documentation one click away.
Client balances
Statements, payment plans, and card-on-file for the patient-responsibility portion.
AR reporting
Aging, payer mix, collection rate, and days-in-AR tracked continuously.
The claims agent codes the encounter from the note, catches the errors that cause denials before submission, and drafts the appeal when one comes back anyway.
Module 11 · Analytics
Dashboards & reporting
Caseload, utilization, outcomes, and revenue in one continuously refreshed view — not a spreadsheet assembled at month end.
Caseload & utilization
Sessions delivered, open slots, and caseload size by clinician and by program.
Documentation compliance
Unsigned notes, aging, and co-signature backlog visible before they become an audit finding.
Revenue & AR
Collections, denial rate, days in AR, and payer mix trended over time.
Outcome tracking
Instrument scores, goal completion, retention, and treatment completion by cohort.
Ad-hoc reporting
A query builder for owners who need a number nobody thought to pre-build.
Export-ready reports
Payer, grant, and board reporting exported in the formats each expects.
The reporting agent assembles compliance, utilization, and outcome reports on request, and maps session data into the outcome and billing language payers and grant funders expect to read.
Underneath
What the modules run on
The same cloud-native architecture that carries statewide networks — which is why a four-provider practice gets enterprise capability without an enterprise project.
Microservices
Independent services for authentication, billing, clinical documentation, notifications, and AI. A spike in one never slows another.
True multi-tenancy
Your practice's data is isolated and independently configured on shared infrastructure — no bleed between tenants.
Configuration, not code
Forms, programs, service definitions, taxonomies, and workflows are settings. Onboarding requires no bespoke development.
Open APIs
RESTful APIs with OAuth 2.0, plus an HL7 and Mirth integration layer for exchanging data with hospitals and HIEs.
Deep integrations
Native connections to e-prescribing, PDMP, health information exchange, and EDI claims.
Responsive, not a second app
One interface across desktop, tablet, and phone. Clinicians working from a car park see the same record as the front desk.